Campground Reviews Gets a Spiffy New Look!

Discussion in 'CGR Site Admin, News and Announcements' started by Janet H, Dec 11, 2019.

  1. Texasrvers

    Texasrvers
    Expand Collapse
    Administrator

    Joined:
    Mar 6, 2006
    Messages:
    8,787
    Likes Received:
    641
    Thanks. Our programmers and technical staff have been working really hard to fix things that were not up to par, and we know that not everything is exactly as our members would like it to be --yet. So stay tuned for more improvements.
     
    Paythebill and NYDutch like this.
  2. Fitzjohnfan

    Fitzjohnfan
    Expand Collapse
    Member

    Joined:
    Apr 6, 2010
    Messages:
    514
    Likes Received:
    302
    So, just wondering, why do we see this message on every single review for a campground?

    " Details Matter. Designed by RVers for RVers. We have more data specifically relevant to RVing."

    We are already at this site, why so much self promotion?
     
  3. Janet H

    Janet H
    Expand Collapse
    Administrator

    Joined:
    Sep 11, 2013
    Messages:
    2,039
    Likes Received:
    242
    Not really disagreeing with you but here's the rationale...The majority of folks who use the site are not logged in AND not regular users. They are doing simple research for an upcoming trip. We would like to hammer home the idea that this is a great resource and that the reviews are real.
     
    Paythebill, mdcamping and BankShot like this.
  4. treesprite

    treesprite
    Expand Collapse
    Member

    Joined:
    Jan 20, 2020
    Messages:
    105
    Likes Received:
    83
    It would be a better resource if more people communicated on the message forums! I keep checking a few times a day, and mostly am disappointed to find nothing.
     
    mdcamping likes this.
  5. davidm99

    davidm99
    Expand Collapse
    Member

    Joined:
    Sep 26, 2006
    Messages:
    4
    Likes Received:
    0
    Love the newsletter just not so many. Receiving 1 email with newsletter is fine not every half hour . You definitely have a malfunction and its sending the newsletter e mail around ever half hour or so. Received 13 now so far today. Please make repair.
     
  6. docj

    docj
    Expand Collapse
    RVing Expert

    Joined:
    Jul 4, 2010
    Messages:
    5,015
    Likes Received:
    526
    We are aware of the problem and a fix is being developed.
     
    Paythebill likes this.
  7. Hitch2go

    Hitch2go
    Expand Collapse
    Member

    Joined:
    Dec 12, 2005
    Messages:
    12
    Likes Received:
    4
    I think that you folks (the owners & admins) have done a wonderful job! Especially, noting who’s open during the shelter-in-orders. We haven’t traveled lately, but hope to go where we can reasonably social distance. I’ve really enjoyed getting the newsletters. Thanks!
     
    BankShot and NYDutch like this.
  8. vincee

    vincee
    Expand Collapse
    Member

    Joined:
    Aug 21, 2009
    Messages:
    77
    Likes Received:
    6
    Just reading over a couple of pages of posts to re-acquaint me with the thread I noticed a post from Jerry S on Feb. 05, 2020, regarding negative reviews on a particular CG visited. I agree 100% with Jerry isn't that the whole purpose of "Campground Reviews"? Support, refer, and visit places that are providing the amenities and services sought, and, help those that fall short but perhaps by being informed what the RV'ing community is saying gives them a chance to improve.

    Nationwide Yelp has become a very popular fast search and review of restaurants, businesses, and more. However, I have found it to be totally useless after I posted a negative review on a car dealership I visited to purchase a brand new SUV. When I went to pick up my brand new car, the dealer switched out my AWD model for the less expensive FWD thinking the excitement of the new car would make me compromise and just take the FWD model. Yelp removed my story of what to watch out for at that dealer after a day and a half! All that was left were the glowing, probably fake reviews.

    I hope Campground Reviews does not become Yelp.
     
  9. Janet H

    Janet H
    Expand Collapse
    Administrator

    Joined:
    Sep 11, 2013
    Messages:
    2,039
    Likes Received:
    242
    We publish negative reviews so long as they meet our usual review guidelines. Customer disputes are really tricky however. People sometimes use untruthful negative reviews to damage a parks credibility when they have had a run in with the parks management. We aren't in a position to verify or settle the disputes and so typically negative reviews need to focus on poor facilities rather than a "he said/she said "dispute.
    Where there is a dispute about a payment or something similar we recommend folks use the BBB or similar venue to settle those disputes.
     
    NYDutch likes this.
  10. mdcamping

    mdcamping
    Expand Collapse
    Member

    Joined:
    Jul 3, 2007
    Messages:
    1,116
    Likes Received:
    661
    I think what Jerry was refering to was not being able to mark a Campground Reviews members review "not helpful"

    Mike
     
  11. garmp

    garmp
    Expand Collapse
    Member

    Joined:
    Jan 1, 2009
    Messages:
    34
    Likes Received:
    29
    Great site and I use it often, but, and yes, there's always a but. Your search engine needs some work. The problem I have is predominantly with COE parks and their names If I don't enter the name exactly right your search engine cannot find it. Example: ABC COE Park could be listed as that, or it could be listed as ABC Campground, And it will not be found. It could also be ABC Recreation Area, or park or even just ABC. The exact name of a location is often different on various websites you visit.
    Thank you
     
  12. docj

    docj
    Expand Collapse
    RVing Expert

    Joined:
    Jul 4, 2010
    Messages:
    5,015
    Likes Received:
    526
    I just checked and the system found 64 parks when I searched for "COE park" If you know of one that doesn't come up in that search let us know and we'll correct it.
     
  13. Mike H.

    Mike H.
    Expand Collapse
    Member

    Joined:
    Sep 2, 2009
    Messages:
    1
    Likes Received:
    2
    We use this website for every trip and reservation we make. When the new format was rolled out I decided to give adequate time for the startup bugs and glitches to be corrected. Now that some time has passed I can only say that the new format is bordering on useless. Too difficult to search, too difficult to pinpoint parks etc. etc. what was an extremely useful website is now clumsy and crude. I realize that there will be no going back but just wanted to get my two cents worth in, I miss the old format to the point that if I could find any reasonable alternative I would use it instead
     
    LarryB and Dennis D like this.
  14. LarryB

    LarryB
    Expand Collapse
    Member

    Joined:
    Jan 27, 2008
    Messages:
    1
    Likes Received:
    1
    Mike H. I agree with you totally.. I seem to spend more time removing pop up ads than researching information I'm looking for. Old format seemed much more user friendly to me.
     
    weighit likes this.
  15. Andy R

    Andy R
    Expand Collapse
    Administrator

    Joined:
    Sep 21, 2009
    Messages:
    322
    Likes Received:
    24
    Larry, where are you seeing pop-up ads? None of those should be showing at all. We do have one ad in the footer that's a "sticky ad" and is only shown to guests. So once you login it's gone.

    Also, for others who responded to this thread over the past 7 months. Please note a LOT of fixes have been made. We have plenty more and will be sending out a survey to learn from everyone so we can keep improving.
     
  16. Fun finders

    Fun finders
    Expand Collapse
    Member

    Joined:
    Jan 31, 2015
    Messages:
    124
    Likes Received:
    100
    To all the naysayers of this new version of Campground Reviews, give the site team a chance to work out all the bugs. This is still the only site that I will ever use. Play around with the new format, get use to how it performs before jumping on the “l hate this new site “ bandwagon
     
  17. rncordy

    rncordy
    Expand Collapse
    Member

    Joined:
    Dec 4, 2009
    Messages:
    4
    Likes Received:
    2
    What was the purpose in changing the search process? Were lots of us complaining about it? It was so straightforward, I would guess not.
     
  18. Texasrvers

    Texasrvers
    Expand Collapse
    Administrator

    Joined:
    Mar 6, 2006
    Messages:
    8,787
    Likes Received:
    641
    The new search function has had its problems, but the programmers have worked hard to fix the bugs. If you are having problems getting it to work for you, please contact our Help Desk by clicking on Contact Us at the bottom of the page, explain what you are having trouble with. They will help you navigate the new search function to find what you are looking for.
     
  19. john612

    john612
    Expand Collapse
    Member

    Joined:
    Apr 29, 2018
    Messages:
    1
    Likes Received:
    0
    I haven’t received emails from you lately, did I fall off your mailing list?
    My wife receives them so she must be ok.

    Thanks,

    John Noland
     
  20. Tech Admin

    Tech Admin
    Expand Collapse
    Administrator

    Joined:
    Oct 16, 2013
    Messages:
    514
    Likes Received:
    19
    I do show you on our mailing list John. Are you sure they are not being placed in a spam folder?
     

Share This Page