Help with Vroom Slide Systems contact

Discussion in 'General Community Discussions' started by Jonathan491, Apr 2, 2024.

  1. Jonathan491

    Jonathan491
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    Last September 2, 2023, my wife and I put a 50% deposit down for a new Vroom Slide System to be installed at one of the 8 authorized Vroom dealers in the USA. At the time, we were told there would be a 4 - 5 month wait to get the customized slide shipped to this location. That was acceptable to us because it should have put the delivery squarely in the middle of our RV off season around the first month in 2024.
    I have emailed the authorized dealer every month since the beginning of January 2024 and I have been politely informed there is no news on when we might expect our slide to be delivered.
    The beginning of March, I emailed the publicly advertised Vroom address for their HQ in Arizona. The same email address I had previous contact with one of their representatives to get me started on my new slide order.
    In the email I provided all of my order information and asked if they might be able to provide us with an estimated delivery date, since the authorized dealer told me that they have no way to predict any delivery date.
    I have not heard anything back from Vroom.
    I went online to a few random RV blogs and discovered telephone numbers for direct contact with Vroom in Arizona. I have called these numbers several times only to get a recorded message. No one has replied.
    Here's our dilemma: We have a prepaid scheduled camping trip upcoming for May 3rd, 2024 and it's now April 2nd. Our current slide is broken. Our service technician can fix our broken slide at what he estimated to be $ 1000. We'd really rather not spend that kind of money if the new Vroom slide is due to be delivered in time for our camping trip. Does anyone have advice that can help us? Thank you.
     
  2. weighit

    weighit
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    Wish I could help you but it is disheartining to hear that Vroom has been so hard to contact. Folks with that replacement all speak highly on its operation, and I have not heard anyone say they had a problem contacting them. So how about calling every single Vroom installer place and ask how they contact the company? Let them know of the problem and ask what they suggest. Just my opinion....
     
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  3. Jonathan491

    Jonathan491
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    Here's a follow-up.....I called Vroom's Engineering Business and spoke with a friendly and helpful associate, Mona. She directed me to this number (520) 209-2788 for direct contact with Vroom Slide Systems. She told me to leave a message and someone would get back to me within 24 hours. I did that. Yesterday afternoon I got an email from Brian Vroom courteously directing me to email my question to orders@vroomslidesystems.com. I have done that, as Brian recommended. I await a response.
     
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  4. Jonathan491

    Jonathan491
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    Here's another follow-up.....yesterday, April 8th, I received a wonderful email from Denisse at Vroom's order department. She apologized for the long delay and told me that our slide was shipped on April 5th and should be arriving at the authorized dealer's location this week. She said I should be expecting a call from that location very soon to set up an appointment for installation. I will offer another follow up when I have confirmation of that appointment.
     
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  5. weighit

    weighit
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    That is good news, from all the reviews the new system should be well worth the problems you had. Wish you all the best.
     
  6. Jonathan491

    Jonathan491
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    One more follow-up for anyone interested. I am still waiting for any news about our new Vroom Slide System. It was reportedly shipped from AZ on April 5th; and is still in transit? I don't know where it is. How long does it take freight to travel across the country? I would guess anywhere from 7 to 14 business days, depending on weather and traffic patterns. Anyone have an opinion on this question.
     
  7. Jonathan491

    Jonathan491
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    Follow up. No one will want to believe how this story has taken such a sideways turn! I have all the answers to my questions, but cannot speak freely about it until sometime in June 2024.
     
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  8. Fitzjohnfan

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    Interesting. Eagerly awaiting your next post to see how it turns out.
     
  9. Jonathan491

    Jonathan491
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    Here's another quick snippet to share......I had my local RV service tech arrive on schedule last Tuesday, 4/30/24. He was here for roughly 5 hours performing some routine repairs and other maintenance. We had a motor burn out in the awning. We needed to have the roof treated for the summer, a complete systems check for functionality to name a few things....BUT....the one very important thing that NEEDED to be done (unfortunately) was a slide adjustment. That took 2 hours to diagnose and fix (temporarily). Come to discover.....our former RV service center (CW), well, one of their techs installed a gear upside down which caused it to bounce around in the shoe whereby stripping off two teeth, making the slide skip and bind on that rail. The tech took one of the upper gears ( there are 3 gears per side ) and replaced it on the bottom rail so I could operate the slide for the time being. Because we're good customers and always appreciate our new tech's work ethic and honesty he cut me some slack on the cost to 'adjust' the broken Lippert slide getting it operational in time for our first camping trip. He did apologize for not having a replacement gear in his inventory. Actually, whenever I get the Lippert replaced, I told him I am donating the entire slide system to him to use as he sees fit. My wife and I enjoyed our first camping trip of the 2024 season and I am happy to report that all of the systems of our motorhome were operational making our trip a real pleasure.
     
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  10. Jonathan491

    Jonathan491
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    Just got the word, albeit tongue in cheek and with a great deal of negotiating, from Vroom's authorized installer. It's been since September 2nd, 2023 that we placed the order and we FINALLY have an appointment scheduled for June 10th, 2024. It wouldn't be all that bad except we were told it would only take 4-5 months to have the installation completed and we were repeatedly lied to about the scheduling. I don't know exactly who dropped the ball, perhaps a combination of the two businesses. I hope the Vroom Slide System lives up to its stellar performance reviews after all this!! I'll let you all know. I can tell you that we're limping along with the malfunctioning Schwintek Lippert Slide heading out on our second camping trip this weekend to a new camp ground that has terrific reviews. We booked this trip last October because we got skunked trying to make a reservation last year. It's 'that' popular! The camp ground sent us an email last night inviting us to partake in their pig roast Saturday night. We signed up and paid with a credit card. $ 28 for the two of us and we'll get plated with fresh, slow roasted pork plus all the fixings and a beverage! Can't beat that. Looking forward to enjoying their pig and their camp grounds. Fingers crossed the broken Lippert slide hangs in there for one more trip before it gets replaced. We never know if it's going to work properly. My local service tech has offered me some great troubleshooting tips to try if the Lippert acts up. He also told me that he'll be monitoring his cell phone for any emergency calls from me. He told me, if needed, he'll drive to the camp ground to fix whatever problem I can't solve myself. I never got this type of dedicated customer service from the other RV place that we started with.
     
  11. mdcamping

    mdcamping
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    Have a terrific last trip before your RV slide repair. Hope the repair goes quicker than what you were estimated.

    I hope you can find the time to post a review of you camping trip on the home page. This helps your fellow Rvers in the camping community. :cool:

    Mike
     
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