I have been a watcher of this site for several years and look forward to the reviews....especially the reviews of my park ! We have been fortunate to receive good reviews over the years and work hard to try to correct any issues identified ( issues we can correct ) and we work hard to make our park a place campers look forward to returning to. My issue is the one-in-a-hundred camper that just doesn't have a good experience and slams the park with reviews that aren't fair and reasonable. Sometimes, despite honest attempts to please, you run across customers that just don't really want to be pleased....they seem like they like to fuss ! I subscribe to the saying that the customer is always right. Everyone has their opinion and the right to express their opinion. I would like to see some process or forum, or even a way to respond to a review, where an owner can offer a reasonable explanation to reviews that may be unfairly negative. We have an overall rating somewhere just north of 9, but every once in a while, we'll get a 4 because the lake was rough or the wind blew too hard. That is an obvious exaggeration, but I think you get my point. Has there been any consideration given to a reply or response feature for the reviews ? Thanks for any feedback. I would be interested to hear what other park operators thing about this topic.