That is nice to hear. Unfortunately, the ones I've happened to have seen have usually not been that way but I'm glad that the site encourages professional responses to both positive and negative reviews. In my case, upon pointing out a strong sewer scent in a review, I was told I might want to clean my sewer hose.... Not exactly owning up to the problem, but hopefully an outlier! I will say I have made the choice not to stay at certain parks after reading certain owner responses. However, I'd be more inclined to stay if I saw them responding with appreciation for positive reviews. That would be a sign that they are listening and trying to improve. Thanks for the response!