Is a visit to a park no longer required for a review to post?

Discussion in 'General Community Discussions' started by newkcmoedoe, Mar 7, 2023.

  1. newkcmoedoe

    newkcmoedoe
    Expand Collapse
    Member

    Joined:
    Dec 25, 2007
    Messages:
    108
    Likes Received:
    140
    Recently there have been a number of reviews where the reviewer never stayed or even entered the park. Today there was a review of a park in Apache Junction where all the reviewer did was have a phone conversation they didn’t like. Didn’t stop them from giving the lowest marks possible on everything. Why the change in policy from requiring a stay to review?
     
  2. Fitzjohnfan

    Fitzjohnfan
    Expand Collapse
    Member

    Joined:
    Apr 6, 2010
    Messages:
    761
    Likes Received:
    578
    The admins added this feature a while ago to accomidate situations where the reviewer did not stay at the park.

    there are several scenerios where this can happen: e.g reservation gets lost and park is full, site is too small for the RV, and nothing else available, stopped in at the park, but something made the reviewer drive on.

    All these interactions with the park can reflect on how well or poorly the employees interact in various situations, and can be good information for future campers.
     
    mdcamping and Paythebill like this.
  3. newkcmoedoe

    newkcmoedoe
    Expand Collapse
    Member

    Joined:
    Dec 25, 2007
    Messages:
    108
    Likes Received:
    140
    In my opinion someone who only had a phone call and then gives a park the lowest possible scores for value, service and cleanliness just cheapens the value of this website. They had never laid eyes on the place, yet their venting lowers the park’s scores. But I suppose that is what review sites have become, a place to try and hurt any business the reviewer felt slighted them. And as the review in question clearly shows, lying is fair game in their hunt for retribution.
     
    #3 newkcmoedoe, Mar 7, 2023
    Last edited: Mar 7, 2023
  4. Janet H

    Janet H
    Expand Collapse
    Administrator

    Joined:
    Sep 11, 2013
    Messages:
    2,164
    Likes Received:
    303
    If you see a review you believe is an issue please hit the report option on the review. While no -stay reviews are allowed, they are also scrutinized for legitimate comments. As noted earlier reservation experiences are of interest to others but also there a numerous parks that you may have visited but not stayed at. As an example; a park that is in your home town. You might visit it as a day recreation but not camp there.
     
    mdcamping, Polkawagen and Paythebill like this.
  5. newkcmoedoe

    newkcmoedoe
    Expand Collapse
    Member

    Joined:
    Dec 25, 2007
    Messages:
    108
    Likes Received:
    140
    The review I referenced gave the park 1 star for cleanliness. How can a reviewer who admitted they only spoke to the park on the phone ascertain that information? It is obviously an outright lie should have immediately disqualified the entire review from being posted.
     
  6. Fitzjohnfan

    Fitzjohnfan
    Expand Collapse
    Member

    Joined:
    Apr 6, 2010
    Messages:
    761
    Likes Received:
    578
    I can kinda see newkcmoedoe's point. is there any way an enhancement request be put in to the admins, that if a user selects "did not stay" that all the check boxes for cleanliness, power water, etc.get grayed out, and the only option would be to leave a comment?
     
    Hotrod27 and Paythebill like this.
  7. Texasrvers

    Texasrvers
    Expand Collapse
    Administrator

    Joined:
    Mar 6, 2006
    Messages:
    9,281
    Likes Received:
    749
    That is an interesting suggestion, and I tend to agree that it does not seem fair for a reviewer to give any ratings (high or low) if they did not actually see the park. As you know we used to require that reviewers had to actually stay at least one night at the park in order to submit a review. To give a little background as to why we began allowing no stay reviews, there were two main reasons. 1. Members sometimes reported that when they got to a park, it was so rundown or otherwise unacceptable, they did not stay. They felt their reviews should be allowed in order to inform fellow RVers about the park's condition. Because of this concern we lifted the requirement of staying one night, but we still wanted the reviewer to have at least seen the park in order to comment on its condition. 2. Along with this, members also told us that interaction with the staff before arriving at the park (asking about site availability, pricing, amenities, etc. and making reservations) should be considered as service, and therefore, members should be allowed report what that service was like. Members mentioned that how a perspective customer is treated on the phone is a good indication of how they may be treated at the park. We understood both of these concerns, so we added a check box on the "Submit Review" form so that the reviewer could indicate that he did not stay at the park.

    Now I understand the concern that if the reviewer does not see the park, it may not be fair for him to indicate and/or rate the park's condition. Perhaps the rating and comments should be limited to the experience with the staff. Again an interesting suggestion.
     
    mdcamping and Hotrod27 like this.
  8. Hotrod27

    Hotrod27
    Expand Collapse
    Member

    Joined:
    Nov 18, 2017
    Messages:
    18
    Likes Received:
    7

    I booked a park online , drove to the site and found it dilapidated , patchy/grass/mud , with appalling washrooms , and the"LAKE" access had to be purchased separately , we did not stay and i cancelled the booking , and they did return money but i surely would have liked to give a review of that place
     
  9. Texasrvers

    Texasrvers
    Expand Collapse
    Administrator

    Joined:
    Mar 6, 2006
    Messages:
    9,281
    Likes Received:
    749
    Hotrod27, please read my previous post #7 and you will see that we do accept reviews when the person has not spent the night. We still prefer that the reviewer has at least seen the park (which you did) if the reviewer makes comments about its condition.
     

Share This Page